Frequently Asked Questions

We are thrilled you decided to drop by. Our current range is made for girls aged 2-7 years old. We are looking forward to expanding our range and sizes in the future. Cam’t find what you are looking for – design, colour, size combination? Please contact us and we will do our best to help you find the right JenniDezign for you!

If you ever have any questions just send us a message here. We will do our best to respond within 24 hours. If you are messaging over the weekend please allow 48 hours for a response.

Sizing

Please Contact Us if you are not sure what size to order, we can help choose the best size for you!
JenniDezignsSizeChart2017

Payments

South Africa & Wholesale Purchases: Payments to be made into the account below using your Surname/ Company Name and Invoice# as reference:​

  • Bank: First National Bank
  • Acc Name: JenniDezigns
  • Acc No: 62546013294
  • Branch: Knysna (code: 210214)
  • SWIFT: FIRNZAJJ

Purchases through our Online shop can take Card payments and PayPal (International Only).

Shipping

OUR CURRENT COMPLETION TIME FOR SINGLE ORDERS IS 1-2 WEEKS.
SHIPPING WILL TAKE AN ADDITIONAL 3-5 BUSINESS DAYS

  • We use reputable courier services to give you the best shipping costs and security. You only pay what we pay! Once your item has shipped you will be notified.
  • JenniDezigns is NOT responsible for tracking your item once it has left our hands. International customers will be subject to their own local customs fees. For packages that are returned to us as UNDELIVERABLE or UNCLAIMED, the buyer is responsible for paying postage to re-send.
Refunds & Exchanges
  • All our items are made with the greatest of care and to the highest standard – I (Jenny) am quite the A-type personality!
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  • If for some reason you need to cancel your order, you need to do this within 24 hours of purchase. After that we are not able to offer refunds as it is likely we have already pulled stock, cut fabric or started working on your order.
  • Refunds and exchanges will not be given in the case where the wrong size, colour or address details have been provided. A size chart is available to help you choose the best size – if you are unsure about sizing please message us before you make your purchase so we can help.
Wholesale

JENNYDEZIGNS IS ABLE TO ACCEPT WHOLESALE ORDERS ON THE FOLLOWING TERMS;

  • Minimum order of 20 items/ style, with a minimum of 3 styles
  • Orders started on receipt of a 50% deposit, and released on receipt of final payment
  • Time to delivery dependant on volume of order, but will be agreed upfront. Current delivery is 6-8 weeks, excluding transport
  • Orders less than 20 items/ style can be negotiated on separate terms

​CONTACT US FOR YOUR COPY OF OUR WHOLESALE CATALOGUE & FULL TERMS

Additional Policies
  • Current completion times vary depending on the item. Completion time is the actual time it takes to finish your order and package it. If you need your order COMPLETED (not completed and in your hands) in less than 2 weeks kindly message us BEFORE you purchase to make sure it can be done, and so we can discuss priority potage options if needs be.
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  • For printed design fabrics, pattern and placement may vary, but the colour will be the same.
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  • It is the buyer’s responsibility to read these policies. By making a purchase through our shop you are agreeing to these terms.